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COVID-19 SAFETY PROTOCOLS

Welcome to The Kimpton Sylvan Hotel. At this time, we are open and accepting guests.

We're continuing to monitor developments and following guidance provided by the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and the State of Georgia. To help safeguard your health and best serve you during your stay with us, we've made necessary modifications to our amenities and services. In addition to our rigorous standard housekeeping routines, we've increased the frequency of our cleaning procedures and have put in place additional measures to enhance our disinfection protocol in public areas.

Kimpton Hotels & Restaurants Support AHLA's Safe Stay Initiative. Learn more here

Signature Kimpton Programs:

  • Where can I find coffee in the morning?
    • Morning Coffee Service available at the entrance of The Betty from 7:00 a.m. - 10:00 a.m. or a coffee maker can be provided upon request.
  • Morning Kick-Start will feature a "Kimpton Get Up + Go" playlist and complimentary access to Press Reader content on guests’ personal devices
  • Evening Social Hour will now offer an opportunity to unwind and relax over a glass of wine or a cold beer in the comfort of your room. Visit the front desk for additional details.
  • Kimpton bikes are available on a first come first served basis and will have an additional layer of disinfection with the guest present prior to bike check out.
  • Robes for use during your stay are available upon request.
  • In-room Spa Services have been suspended

Parking Services:

  • Valet parking is available at $42/night.
  • Self-Parking is available across the street at an unaffiliated garage.

Housekeeping Services:

  • To protect the safety of our guests and employees, our housekeeping service is completely contactless. This means that our housekeeping team will not enter your room during your stay. Our team will check in daily via text to offer contactless delivery of towels, sheets or trash pick-up. You can also text us directly at 470-531-8111 to request delivery at any time including our "Forgot It, We Got It" items such as a toothbrush or razor.
  • We have removed certain guest room items (think throw pillows, pens/paper and books) as a precautionary measure or in some cases made changes to other in room amenities. Learn more about Kimpton's Approach to Clean.

Minibar:

  • In need of a snack or a cold drink? Stop by the front desk to purchase a variety of mini-bar items from our pop-up bodega.

Dining Services:

  • Grab and Go items are available for purchase daily from The Betty. Place an order ahead of time or stop by the restaurant to order with a host. Complimentary coffee is also available, every morning.
  • The Betty is open for Breakfast and Dinner with dine-in and pick-up options.

In-Room Dining:

  • In Room Dining is available for guest room contactless delivery for all meal periods. Place an in-room dining order by contacting the front desk.

Concierge Services:

  • Looking for ice? For your safety, we have suspended our in-floor ice machine service in lieu of contactless delivery. Contact us at 470-531-8111 and we will take care of the rest.
  • In need of Atlanta restaurant recommendations for dine-in or delivery? Text us directly at 470-531-8111 for a curated list of our favorites.

Fitness Center:

  • The fitness center is open with social distancing guidelines.

Pool and Cabana Availability:

  • Our pool is open. To maximize access while maintaining distancing guidelines, availability is limited. View our pool hours.

Other Services:

  • Uber Services will be offered
  • In-House Bell + Valet services are available but may be limited at times

Please don't hesitate to reach out directly to address any questions or concerns you have during your time here. For guest services, please contact frontdesk@sylvanhotel.com or 470-531-8900 with questions.

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Face coverings are required in all public spaces at our hotels in the Americas.